Disciplined operations, measurable response times
Quality is, and always will be, our number one objective. Every contract runs on a defined implementation plan, supervised routines and a clear escalation path.
Response
Escalation Procedure
Issues raised on site are routed through supervision and management with committed response windows.
Medium Priority
- < 60 mins
Supervisor
To follow up and help resolve the issue
- < 120 mins
General Manager
To initiate an actionable plan / solution
- 4 hours
Operations Manager
To advise the customer of the resolved issue
High Priority
- < 60 mins
Supervisor
To identify and help resolve the issue
- < 120 mins
General Manager
To immediately act and provide a solution
- 4 hours
Operations Manager
To inform the customer of the solution and, if required, engage the customer in resolving the issue
Implementation Plan
- 1Work schedule
- 2Inspection reports
- 3Performance indicators
- 4Interface
- 5Cleaning
Mobile Resources
Resources are mobilised to site as one package so a contract can start without delay.
Equipment & materials
Machinery & Chemicals
Machinery
- Ride-on sweeper / auto scrubber
- Walk-behind auto scrubber
- Floor scrubber
- Floor buffer
- Ultra high speed polisher
- Pressure washer
- Carpet extractor
- Dry vacuum
- Wet & dry vacuum
- Blower
- Scaffold
- Extension ladder
- Mechanical platform
- Mobile ladder
Chemicals & materials
- Multipurpose
- Dirt buster
- Bowl cleaner
- Glass cleaner
- Disinfectant
- Deodorizer
- Hand soap
- Floor stripper
- Floor polish
- Floor sealer
- Carpet shampoo
- Low-foam extraction cleaner
- Stainless steel cleaner & polish
- Double bucket w/ wringer
- Single bucket w/ wringer
- Window cleaning kit
- Signage
- Mops
- Brushes
Support suppliers